Returns & Exchanges
We want you to love your new space, so we offer a hassle-free 30-day return policy for all unopened paint tins and unused supplies. Please note that custom-mixed colors and peel-and-stick swatches are non-refundable due to their bespoke nature.
Return Process
- 1.Check Eligibility
Ensure your paint tins are unopened with the original security seal intact and that it has been less than 30 days since your delivery date.
- 2.Request a Label
Contact our support team or visit our online returns portal to generate a prepaid shipping label and a return authorization form.
- 3.Pack Securely
Place the items back in their original COAT protective packaging to prevent leaks or damage during transit, ensuring the return form is included inside.
- 4.Drop Off & Refund
Hand your package to the designated courier; once our warehouse inspects the items, your refund will be processed back to your original payment method within 5-7 business days.
